Privacy Policy
WE AT MEDIKEA AFYA VALUE YOUR PRIVACY AND ARE COMMITTED TO KEEPING YOUR PERSONAL DATA CONFIDENTIAL. WE USE YOUR DATA SOLELY IN THE CONTEXT OF PROVIDING MEMBERSHIP-BASED ACCESS TO OUR MOBILE APPLICATION (THE “APP”) THAT PROVIDES ACCESSIBLE AND AFFORDABLE PRIMARY CARE HEALTH SERVICES VIA TELEMEDICINE. THE SERVICES AVAILABLE ARE OFFERED BY MEDIKEA AFFILIATED HEALTHCARE PROVIDERS (“PROVIDERS”).
THIS PRIVACY POLICY APPLIES TO PERSONAL DATA MEDIKEA AFYA COLLECTS FROM USERS OF THE APP AND ANY RELATED SERVICES (THE “SERVICES”). “PERSONAL DATA” INCLUDES ANY INFORMATION THAT CAN BE USED ON ITS OWN OR WITH OTHER INFORMATION IN COMBINATION TO IDENTIFY OR CONTACT ONE OF OUR USERS . WE BELIEVE THAT TRANSPARENCY ABOUT THE USE OF YOUR PERSONAL DATA IS OF UTMOST IMPORTANCE. IN THIS PRIVACY POLICY, WE PROVIDE YOU DETAILED INFORMATION ABOUT OUR COLLECTION, USE, MAINTENANCE, AND DISCLOSURE OF YOUR PERSONAL DATA. THE POLICY EXPLAINS WHAT KIND OF INFORMATION WE COLLECT, WHEN AND HOW WE MIGHT USE YOUR PERSONAL DATA, HOW WE PROTECT PERSONAL DATA, AND YOUR RIGHTS REGARDING YOUR PERSONAL DATA.
We may modify this Policy from time to time. We encourage you to read this Policy periodically to ensure you have up-to-date knowledge of our privacy practices. Please read the following carefully to understand our views and practices regarding your Personal Data.
Information You Provide to Us
We collect information you give us when you register with us for a Medikea Afya account, when you use our Services, when you participate in surveys or promotional activities, give us feedback, or when you otherwise choose to provide your information to us.
When you sign up for a Medikea Afya account we may collect your name, address, phone number, email address, race, ethnicity, title, birth date, sex, gender identification, credit card information, together with other information such as occupation and personal interests. We may also ask you about income or other financial information to determine if you qualify for a waiver of the Annual Membership Fee or other fees where applicable.
When you use our Services, such as logging into your account or speaking with One Medical administrative staff, we may collect your name, address, email address, phone number, birth date, credit card information, audio (with your permission), photos and videos (with your permission), or other files in media storage or other shared storage directories (with your permission), and/or request access to your microphone or camera in order to verify your identity and provide Services to you.
From time-to-time, we invite users to volunteer to participate in surveys or promotional activities or give us feedback. When a user participates, we request certain Personal Information such as name and email address. We may use this information to follow-up with the participants, or, if applicable, to notify contest winners and award prizes.
Specific uses of information
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To process transactions(Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested).
To send periodic emails(The email address you provide for booking or purchases, may be used to send you information and updates pertaining to your booking or purchase, in addition to receiving occasional company news, updates, related product or service information, etc.)
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Protecting Your Information
We implement a variety of security measures to maintain the safety of your personal information when you place a booking or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, mobile money number, social security numbers, financials, etc.) will not be stored on our servers.
Cookie Usage Policy
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.
Disclosure Regarding Google Display Advertising:
We implement Google Analytics features that use Display Advertising information for Google Analytics Demographics and Interest Reporting.
You can opt-out of Google Analytics for Display Advertising, to prevent your data from being used by Google Analytics, by going to the Google Analytics opt-out page. (Here's the link: https://tools.google.com/dlpage/gaoptout )
We, along with third-party vendors (including Google), use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookies) to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website. You can read more about the cookies used by Google Analytics advertising features, by going to the Google Analytics Privacy Policy page. (Here's the link: https://support.google.com/analytics/answer/2700409?hl=en )
No disclosure of information to other parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Third party links
We may include or offer third party products or services on our website or App. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.medikea.co.tz
Your Consent
By using our site, you consent to our privacy policy.
Contact Us
If there are any questions regarding this privacy policy you may contact us using the email.